Last updated: June 10, 2025 - Please read carefully before purchasing.
We used to offer a money-back guarantee like many other IPTV providers. Unfortunately, we had to change this policy due to a pattern of abuse that was unfair to honest customers and to our business.
A significant number of customers would subscribe, use the service fully for the entire subscription period, and then - when the subscription was nearing its end or had just expired - submit a refund request claiming they were unsatisfied. This is not a genuine refund request. It is an attempt to receive free service.
This pattern caused repeated financial losses and made it impossible for us to maintain our pricing and service quality for customers who use our service honestly. To protect our platform and our legitimate customers, we made the decision to move to a strict no-refund policy.
Filing a chargeback or payment dispute after receiving and using our service is considered fraud. Any account associated with a chargeback will be permanently suspended immediately. We reserve the right to contest all illegitimate chargebacks with full documentation of service delivery.
If you have a genuine technical issue with your subscription, please contact us before making any assumptions. We are committed to resolving real problems quickly and fairly.